Unified Communications is The Future
- - Category: Communication
- - 09 May, 2017
- - Views: 1.1k
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The goal of Unified Communications is to integrate real-time and non real-time communication services
In today’s business environment, integrating communication tools into one solid platform is essential in empowering people to have limitless interaction channels and providing businesses with more efficient customer service delivery.
Types of Communication:
- Synchronous – This can be defined as an immediate interaction in real-time that involves two or more individuals that takes place simultaneously. It is also referred to as “same time/different place” communication. Common examples are phone conversations, Video Conference and Instant Messaging.
- Asynchronous – The exchange of messages from the network host or computer by reading and responding as schedule permits, which is similar to intermittent data transmission and participants are not necessarily available or online at the same time. It is also referred to as “different time/different place” communication. Common examples are email, text messaging, modems and printers.
The goal of Unified Communications is to integrate real-time and non real-time communication services and make them work seamlessly as an integral part of the network deployment. This method can further redirect interactions as one-to-one communications or broadcast communications from one to many depending on the business requirement. This platform usually utilizes back-end systems which provide the services and front-end clients that control the user access.
The evolution of supporting technology for global companies and large industries paved the way for the rapid growth of Unified Communications (UC), making it the most important aspect of every business enterprise today. More and more companies are realizing that Cloud Computing is a positive step towards improving existing business processes, especially in Contact Centers. Since, cloud-based networks and cloud call center software are services that can be outsourced, managing the systems remotely will not pose any problems. Unified Communications is most definitely the future of cloud-based technology solutions.
