The aspect of digital transformation that has profoundly impacted the lives of customers is arguably the ubiquitous mobile application. It has given convenience, user friendliness, availability, and promptness a whole new meaning. Think about the various apps people carry on their mobiles phones pertaining to utility payments, social media, travel, banking, entertainment and eCommerce among others, and the way they have engendered a digital revolution. However, along with the positives, the negatives too can register their presence bringing frowns and despair among the users. These happen when the applications undergo latency or worse, crashes.
Such events can have a deleterious effect on customer satisfaction prompting the user(s) to opt for the rival ones. If statistics are to be believed, then around 61% of users want their applications to start within four seconds and 49% want their apps to respond to their inputs within two seconds (Source: Dimensional Research.) If such statistics do not ring the alarm bells then around 53% of users are likely to uninstall their applications should they face issues like latency, downtime, freezes or crashes.
Today, high speed applications have become the norm with people using them to access sundry products or services. With the increased usage of such apps comes the probability of crashes due to a plethora of reasons given as under -
Should application crashes form a pattern, then businesses must conduct stringent quality assurance and testing exercise and record the outcomes as listed under.
Once a high-speed application crashes, it can be a difficult and complex procedure to resolve it. Thus, it is advisable to apply rigorous software quality assurance during the SDLC and ensure the applications function seamlessly. Let us find out how QAcan save high speed applications from crashing.
The role of quality assurance in preventing the crash of applications
Conclusion
The popularity of mobile applications has forced enterprises to develop and deploy them in greater numbers, often at the cost of quality. And when such applications crash, the customer experience too goes for a toss. A robust QAprocess can go a long way in identifying and mitigating the glitches or issues bedevilling the smooth functioning of such apps.
Diya works for Cigniti Technologies, Global Leaders in Independent Quality Engineering & Software Testing Services to be appraised at CMMI-SVC v1.3, Maturity Level 5, and is also ISO 9001:2015 & ISO 27001:2013 certified.